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FAQ
A. General Questions About
B. Questions About
Q.What is a website?go to top
A.A website is simply a directory of webpages that are accessible on the Internet for the world to see. Most companies today need a website for exposure and to be competitive. Besides, for those doing local business, the website gives them a special opportunity not available previously to become international and let the world have access to their goods and services
 
Q. How do I go about creating a website for my company?go to top
A. You need some programming knowledge and familiarization with the various web-design and graphics software to create a standard webpage. Besides, you also need to be familiar with database for e-commerce website. For best results in creating websites, you should consult a professional person to help you create the website. Take advantage of our limited time webpackage offer for only S$450.00 or US$250 which includes 5 webpages, your own domain email, hosting and domain name registration.
 
.Q.After creating the webpages, what should I do?go to top
A. You should register and purchase a domain name first. This is similar to your registering company name with ROC. After that, you should host your website with a hosting company that has servers on the Internet.
 
Q.What is a domain name?go to top
A. A domain name is your unique address on the Internet. The domain name functions as an alias for the numerical IP (Internet Protocol) address assigned by your host provider. Since people remember names better than numbers, the domain name helps visitors find your web site easily by entering the web name (e.g. yourname.web.com) instead of the hard-to-remember IP address.
 
Q. Why should I buy a domain name?go to top
A. Whether you are a business or an individual, there are several important reasons for buying a domain name. These reasons include:
Exposure: Your domain name means that anyone in the world can find information about you, your products or your services 24 hours a day.
Protection: Securing a domain name protects your name, your company name or your product name(s) on the Internet
Profitability: Domain names help to establish the Internet's "points of contact". This is where the online buyers, suppliers and partners conduct electronic commerce. If you have anything to communicate or sell, or if you just want to be more accessible, then securing your unique domain name is a smart move.
 
Q. How do I host my website?go to top
A. Normally, a hosting company will host for you your website on their servers and it is a simple matter of transferring you webpages to a directory on the server through a protocol called FTP. For overseas hosting company, you need to have some knowledge on how to do the transfer. Local hosting companies like Adomainet Enterprise will be able to help you with this transfer.
 
Q.How much do I need to pay for hosting?go to top
A. Different companies charge differently for hosting ranging from US$10 per month or more depending on the contents of the website and whether you have a database. E-commerce hosting will cost much more.
 
Q.What is e-commerce?go to top
E-commerce as the word implies means electronic commerce on the Internet. Most webpage are static webpage where you only read information and view pictures or graphics on the page. E-commerce websites are more interactive and you can do online trading or purchase and order goods on the Internet. E-commerce requires database program like Oracle or SQL server..
 
Q.Will you place ads on my site?go to top
A. We will NOT place ads on your site.
 
Q. Do you allow my sites to advertise for money, on their web site?go to top
A. Yes, we allow your sites to have commercial advertisements.
 
Q. What forms of payment do you accept?go to top
A. We accept most major credit cards and paypal online and also mail-in cheques.For online payment, we only accept US$. However, for Singapore clients, we are able to accept telegraphic transfer(TT) to our account in S$ or cheques in Singapore Dollars.
 
Q. What control panel do you use and do you have a demo?go to top
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I host friends?go to top
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
go to top
A. Your account will be setup automatically within 15 minutes of ordering.

 
Q. Are there any hidden costs, or setup fees?
A. No, for a limited time only, we are waiving our setup fees charges, so hurry and sign up now for the cheapest hosting plan in Singapore.
 

Q. Can I password protect directories?
go to top
A. Yes you can password protect directory's within CPanel.

DNS


Q. How long does it take to get my domain working?go to top
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
go to top
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 
Control panel


Q. Do you have a manual for our control panel?go to top
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
go to top
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
go to top
A. Make sure you are uploading to the right web directory which is the public_html folder.

 
Q. Why doesn't my ftp password change when I change my Cpanel password?go to top
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 
Paths
Q. What is the path to my users files?go to top 
A. The path is /home/username/public_html
 
Q. What is the local path to perl?go to top 
A. The path to perl is /usr/bin/perl
 
Q. What is the path to curl?go to top 
A. The path to curl is /usr/bin/curl
 
Q. What is the path to ImageMagick?go to top 
A. The path to ImageMagick is /usr/bin/
 
Q. What is the path to convert for ImageMagick?go to top
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
go to top
A. The path to sendmail is /usr/sbin/sendmail
 
E-mail
Q. How do I create email accounts?go to top 
A. To create an email account login to your control panel and click add/remove email account's.
 
Q. What do I put for both incoming and outgoing mail server?go to top 
A. For both incoming and outgoing mail server put mail.yourdomain.com
 
Q. Where do I go to check my emails using my browser?go to top 
A. yourdomain.com/webmail/
 
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?go to top 
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
 
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?go to top 
A. Make sure that they are chmoded to 755
 
Q. How do I create databases and manage them?go to top 
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
 
Q. How do I make a payment?go to top 
A. All online payments are recurring. Your payment will automatically be deducted.
 
Q. How do I stop billing?go to top 
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content." .
 
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!go to top 
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
 
Q. What is a subdomain?go to top 
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
 
Addon Domains
Q. What is an addon domain?go to top 
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp
 
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!go to top 
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name! 
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
 
Q. Help I added an addon domain why did it say subdomain added?!!?go to top 
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
 
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